A returns spreadsheet may work until several people need to edit it. Approval emails may work until nobody can find the latest decision. We develop small applications around tasks like these, using the order and account references staff already know.
Follow a request through the team
We look at who enters the request, what the approver checks and which system needs the result. A return, for instance, may need the original shipment, the quantity received and an agreed reason for credit.
Search, access permissions and a correction history belong in the first working version. They determine whether the team can rely on the tool during the day.
Bring the spreadsheet or walk us through a recent request. Discuss an internal application.